Русскоязычная Ирландия

В дублинский офис Ebay требуется русский специалист

Social CS Specialist Russia eBay – так называется должность на которую разыскивается русскоговорящий специалист для работы в дублинском офисе компании Ebay.

Ebay требуется русский специалист

 В дублинский офис Ebay требуется русский специалист

Вот какие требования от претендентов.

Responsibilities:

  • Monitoring Social Media channels and responding to customer service queries and problems. Responding and resolving escalations and customer service issues through all Social Media channels.
  • Be a customer advocate and resolve for customers – create promoters. Innovate to improve our Social Customer Care offering through creation and implementation of pilots focused on social customer service. Work to ensure a positive, consistent, and seamless customer experience.
  • Analyze company perception across Social media platforms, follow protocol in escalating issues to leadership as well as other departments as needed. Monitor trends, and collect data; define set of relevant keywords and keyword combinations to be used for analysis through Social Media channels.
  • Work with the business units, seller communications, PR, and production teams to support their respective missions, ensuring consistency in voice and cultivating a strong community around our Social platforms.
  • Act as a point of contact for customer suggestions. Gather insight and create business reports to be shared across all levels of the company. Work with internal teams sending feedback on policy/site changes. Highlight process improvements, policy adjustments and training opportunities to the appropriate teams.

Job Requirements:

  • Fluent written and oral Russian and English essential
  • Working knowledge of eBay site and policies while being accountable to policies, metrics, processes and standards
  • Demonstrate communication effectiveness through social media channels. Must be able to show empathy while being compliant with eBay policies. Demonstrate confidence and compassion when relaying a tough message
  • De-escalate frustrated customers through active listening and a focus on resolution. Proactively educate with a desire to prevent future negative experiences
  • Able to accurately identify opportunities and threats in user-generated content. Identify problems or errors and escalate correctly
  • Research and investigate information quickly, view information from alternative perspectives. Analyze and categorize information that may not easily be interpreted at a glance
  • Proven verbal and written communication skills, articulate communicator who can speak the language of social media. Proactively educate with a desire to prevent future negative experiences
  • Highly organized with great attention to detail
  • Ability to work collaboratively and effectively in a team environment
  • Ability to work in a highly demanding, fast-paced environment that requires flexibility and agility
  • Moderate and support the eBay Community, ensuring a superior quality of service and support to our readers and staff
  • 1+ year of extensive personal or professional experience with social media required. Solid understanding of the social media universe including but not limited to; Facebook, Twitter, YouTube, Forums, and Blogs
  • Gather insight and collate business reports to be shared across all levels of the company
  • 2-5 years of customer support, communications or related field required; experience within eBay’s customer support organization preferred
  • Compiling and reporting of customer trends and/or insights preferred

Подать свою заявку можно на сайте jobs.ebaycareers.com по этой ссылке.

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